Santa Pod Raceway

FAQs

Q: How much is the ticket booking fee?
A: Generally, there is a £2 booking fee per ticket but this may vary depending on the event/ticket type you are booking. See individual event ticket information.

Q: How can I receive my tickets?
A: By eTicket/Post or Mobile download.
You can either receive your ticket via email (eTicket) with our free “Print at Home” service or tickets can be posted First Class (£3) or Recorded Delivery (£6) by Royal Mail. Tickets will be posted the same day you buy them providing the order is placed before 3.30pm.

If for any reason you are unable to print your eTickets you can download them onto your smartphone. Follow the instructions in your confirmation email.

E-Tickets will usually be delivered to your email inbox immediately. You will receive one confirmation e-mail containing an attachment which is your eTicket. The eTicket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique QR code that is scanned at the event. If any copies are made of the ticket, only the first scan of the QR code will be allowed entry. If a unique QR code has already been scanned, the attendant will be alerted and entry will not be permitted.

Make sure you have used the correct email address. Make sure that your spam guard and junk mail settings allow you to receive emails with attachments. Check your junk mail folder. If you have still not received your eTicket after these checks, please contact the Box Office on (01234) 782828.

Q: Do you post tickets to addresses outside the UK or to the Republic of Ireland?
A: No. The best way would be to book online and use the eTicket option to receive your ticket via email and/or mobile download. If you do not select the eTicket option, then your tickets will be left for collection on arrival. Select COBO (Collect at Box Office) at the checkout stage. Tickets will be available for collection from the venue entrance. You will need to bring proof of ID in order to collect the tickets.

Q: Are tickets refundable if I change my mind?
A: No. All tickets are non-refundable. See our full Terms & Conditions.

Q: When is the advance ticket PRICE deadline?
A: The advance ticket price will be available until 5pm Friday a week before the event. After this time, the STANDARD ticket price will apply and bookings can then only be made online via eTicket until the day before.

Q: How does the “Print at Home” service work?
A: “Print at Home” is a free electronic delivery method. E-Tickets will be immediately delivered to your email inbox. You will receive two e-mails, one is a confirmation and the other has E- tickets attached to it. The E-ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.

Q: Is the venue accessible for wheelchair users?
A: Santa Pod Raceway is committed to trying to make the site accessible for those with disabilities.  However, disabled visitors should be aware that the Santa Pod Raceway venue is located on the site of a former airfield.  The site is approx. 155 acres some of which are grassed areas and fields. Although we endeavour to maintain good conditions underfoot, please be aware that there may be uneven ground and the campsites/general parking areas are grassland at most events. There are some permanent roadways within the site and large areas of hard standing/tarmac where it is possible to visit the race paddock, catering and trade areas. There are also some stone pathways which can be difficult to negotiate. The weather can have a considerable impact on how easy it is for people to move around the site so please take this into consideration when deciding on what equipment to bring with you. Please note that the layouts of events may vary. See full Accessibility Information.

Q: Do you offer Disability concessions?
Yes. You can find details on the Accessibility Page.

Q: Can drag racing on the track go ahead if it is raining?
A: No. Unfortunately, if it rains, racing will not be able to take place on the track. However, if the rain stops we will try our best to dry the track and continue with the racing. In case of certain events being affected by adverse weather, the ‘Adverse Weather Ticket Policy’ will be applicable.

In most circumstances, other activities such as the Live Action Arena, sideshows etc will still take place.

Q: Is the main grandstand along the drag strip undercover?
A: No, unfortunately, it is not undercover.

Q: Do we need to pay for parking?
A: No. Parking is free.

Q: What is an ‘Adverse Weather Ticket Policy’?
A: Should certain events be severely affected by adverse weather, Santa Pod Raceway may offer a credit value against the face value of your ticket for a future booking at selected events only. Any value awarded will be at the discretion of the Organiser. NOT ALL EVENTS ARE ELIGIBLE.

Where a credit value has been given, it may then be redeemed against a future Santa Pod organised event within the following 12 months – this also includes the corresponding event for the following year.

If the original order was for multiple tickets then the TOTAL credit value may be redeemed against a booking for an eligible event. For full details view Adverse Weather Ticket Policy.

Q: Is it allocated seating in the main grandstand overlooking the drag strip?
A: Grandstand seats are only allocated at events where the seats are paid for. i.e.  Festival of Power, Main Event, European Finals and Flame & Thunder.

Your allocated seat numbers will be printed on your tickets and this will allow you to come and go as you please. Please note a ticket must be purchased for children as well. You can pre-book and select your seats in advance online via the interactive seating plan.
NB: For Monster Truck Nationals, mobile grandstands operate around the Live Action Arena and these grandstand seats are UNALLOCATED.

Q: Is camping included with a weekend ticket?
A: Yes. Camping is included within multi-day admission tickets, NOT single day tickets. e.g. Sat/Sun ticket = camping Sat night. Entry can only be gained from the start time/date of your ticket. Details of all ticket start times can be found on the website.

Q: Do you have electrical hook ups on site?
A: No. You will need to bring a generator should you wish to have electricity. Generators must be turned off between 11pm and 8am, organizers reserve the right to request generators be turned off at any time if deemed to be disturbing other campers.

Q: Are caravans & motor homes allowed on site?
A: Yes. However, please be advised that all camping is on grass. Hard standing is not available.

Q: Are there showers & toilets on site?
A: Yes.  We have both toilets and showers on site. There are four large toilet blocks around site with disabled access and baby changing. There are also additional blocks of portable toilets in the campsites at larger events.

Showers are available in the Paddock toilet block. There are additional showers next to the Bankside Shop and Fuelers Bar at selected major events. There is a fee of £1.50 to use the showers. These additional showers are open for limited periods each morning and evening.

Q: Are there power sockets in the shower block?
A: No.

Q: Is there a cash machine on site?
A: Yes. There are cash machines in the Catering Area, Pitside Shop and Bankside Shop. At least one cash machine will be open at events. There is a fee to withdraw cash at these machines.

Q: Are animals allowed on site?
A: Please see animals.php for full information.

Q: Are you allowed to bring glass onsite?
A: No.  Glass bottles, jars etc are not allowed on site. This is for you and your car's safety and especially for those in the camping areas.

Q: Can I bring my own food and drink?
A: Yes. You are welcome to bring your own food and drinks with you as long as they are not in glass containers. Please use the litter bins provided or take your rubbish home with you!

Q: Are we allowed barbecues?
A: Yes. BBQs are welcome but must be off the grass, on something safe. After use let them cool properly and please dispose appropriately. Absolutely no open fires allowed.

Q: Where is the closest train station to you?
A: Wellingborough train station is the nearest to Santa Pod Raceway. Since there are no bus routes, you would need to get a taxi to Santa Pod Raceway.

Q: Are there local hotels near Santa Pod Raceway?
A: Yes.  There are several hotels and guest houses in the area. Some of which are listed on the Places to Stay page.

Q: How do I contact Lost Property at Santa Pod Raceway?
A: If you have lost or found property at an event, please contact your nearest steward immediately. If you discover any loss after the event, contact the box office. Any lost property from events is kept for 3 months to allow people to claim it after which, it may be disposed of or donated to charity.

Customer Services
If these haven’t answered you question, call us on 01234 782828. Remember, we are here to help.

Box Office Opening Hours: Mon to Fri 8.30am – 5.30pm:  Sat/Sun 8am – 4pm (restricted during the off season)

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